1. Scope

This policy applies to purchases made on TrabsEnterprises, including digital products delivered globally and physical items sold locally within Trinidad & Tobago.

2. Digital Products (Delivered Globally)

However, if you experience a delivery issue (e.g., you did not receive the item or it cannot be accessed due to a system error on our end), contact us and we will investigate and assist.

Digital support cases we can help with case-by-case

• Non-delivery or incorrect delivery (wrong product sent)
• Access issues caused by a system error on our side
• Order flagged for verification (to protect customers)

3. Physical Products (Sold Only in Trinidad & Tobago)

Return conditions

• Item is unused and in original condition
• Item includes original packaging (where applicable)
• Proof of purchase/order number is provided

Not eligible for return

• Used/opened items
• Items returned damaged due to improper handling
• Items missing parts/accessories not due to our error

4. Return Process

• Contact us with your order number and reason for return.
• Follow the return instructions we provide.
• Return shipping (if applicable) may be at the customer’s expense unless the issue is due to our error.
• Approved refunds are issued within 3 business days after inspection/confirmation.

5. Contact

6. FAQ

Do you refund digital keys?
Typically no, once delivered/activated—except verified delivery/system errors on our side.

How long do I have to return a physical item?
Within 5 days of delivery (Trinidad & Tobago only), if return conditions are met.